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- The information we collect on our website
- How we use your information
- Who we might share your information with
- How we keeping you updated on our business, products and services
- Your rights over your information
- How long we keep your information for
- Your data and Social Networks
- Cookies used by this website
- How to contact us
2. THE INFORMATION WE COLLECT ON OUR WEBSITE
We only collect information that we know we will genuinely use and in accordance with the General Data Protection Regulation (GDPR). The type of information that we will collect on you, and you voluntarily provide to us on this website includes
- Your full name
- Your telephone number
- Your Email address
- Your IP address at the time
- The time and date of when you submitted information
- The corresponding statement that you consented to
- You are under no statutory or contractual requirement or obligation to provide us with your personal information; however, we require at least the information above in order for us to deal with you as a customer in an efficient and effective manner.
- The legal basis for processing your data is based on your specific consent that we will have stated at the point the information was initially provided, therefore we will not store, process or transfer your data outside the parties detailed above unless we have an appropriate lawful reason to do so.
The primary instance where our website will ask you for personally identifiable information is our enquiry form. The enquiry form is powered by a popular WordPress plugin called WP Forms. Upon completing your information, you can opt out of receiving any future marketing material. Once submitted, your information will be processed and forwarded to us within a single email sent by the website application. Your information will not be stored within the website application’s database.
3. HOW WE USE YOUR INFORMATION
- To contact you, following your enquiry, reply to any questions, suggestions, issues or complaints you have contacted us about;
- Make available our products and services to you;
- To power our security measures and services so you can safely access our website;
- Help answer your questions and solve any issues you have.
4. WHO WE MIGHT SHARE YOUR INFORMATION WITH
We may share your personal data with other organisations in the following circumstances:
- If the law or a public authority says we must share the personal data;
- If we need to share personal data in order to establish, exercise or defend our legal rights (this includes providing personal data to others for the purposes of preventing fraud); or
- From time to time, employ the services of other parties for dealing with certain processes necessary for the operation of the Website. However, all the information we share will be collected and anonymised, so neither you nor any of your devices can be identified from it.
5. HOW WE KEEP YOU UPDATED ON OUR BUSINESS, PRODUCTS AND SERVICES
From time to time we may send you relevant offers and news about our business, products and services by email, but only if you have consented to receive these marketing communications. When interacting with our website, you may be asked if you’d like to sign-up to receive our email marketing communications and you will be asked explicitly to opt-in to receiving these. You can change your Email Marketing subscription anytime by editing your preferences or unsubscribing altogether via the link at the bottom of any of our email marketing communications or by contacting us via the details at the end of this policy.
6. YOUR RIGHTS OVER YOUR INFORMATION
RIGHT TO ACCESS YOUR PERSONAL INFORMATION
You have the right to access the personal information that we hold about you in many circumstances, by making a request. This is sometimes termed ‘Subject Access Request’. If we agree that we are obliged to provide personal information to you (or someone else on your behalf), we will provide it to you or them free of charge and aim to do so within 30 days from when your identity has been confirmed. We would ask for proof of identity and sufficient information about your interactions with us that we can locate your personal information.
RIGHT TO CORRECTION OF YOUR PERSONAL DATA
If any of the personal information we hold about you is inaccurate or out of date, you may ask us to correct it.
RIGHT TO STOP OR LIMIT OUR PROCESSING OF YOUR DATA
You have the right to object to us processing your personal information if we are not entitled to use it any more, to have your information deleted if we are keeping it too long or have its processing restricted in certain circumstances.
FOR MORE INFORMATION ABOUT YOUR PRIVACY RIGHTS
The Information Commissioner’s Office (ICO) regulates data protection and privacy matters in the UK. They make a lot of information accessible to consumers on their website and they ensure that the registered details of all data controllers such as ourselves are available publicly. You can make a complaint to the ICO at any time about the way we use your information. However, we hope that you would consider raising any issue or complaint you have with us first. Your satisfaction is extremely important to us, and we will always do our very best to solve any problems you may have. If you would like to exercise any of these above rights, please contact us via the details listed at the very end of this policy.
7. HOW LONG WE KEEP YOUR INFORMATION FOR
We retain a record of your personal information in order to provide you with a high quality and consistent service. We will always retain your personal information in accordance with the General Data Protection Regulation (GDPR) and never retain your information for longer than is necessary. Unless otherwise required by law, your data will be stored for a period of up to seven years after our last contact with you, at which point it will be permanently deleted and therefore un-retrievable.
8. YOUR DATA AND SOCIAL NETWORKS
When using this website, you may be able to share information through social networks like LinkedIn and Facebook. For example, when you ‘like’, ‘share’ or review our Services. When doing this, your personal information may be visible to the providers of those social networks and/or their other users. Please remember it is your responsibility to set appropriate privacy settings on your social network accounts so you are comfortable with how your information is used and shared on them.
Data security is of great importance to us and to protect your data we have put in place suitable physical, electronic and managerial procedures to safeguard and secure your collected data. We take security measures to protect your information including:
PHYSICAL & MANAGERIAL SECURITY PROCEDURES
- Limiting access to our buildings to those that we believe are entitled to be there.
- Implementing access controls to our information technology
- We use appropriate procedures and technical security measures (including strict encryption, anonymisation and archiving techniques) to safeguard your information across all our computer systems, networks and offices.
- Never asking you to disclose your own passwords.
- Advising you never to enter your account number or password into an email or after following a link from an email.
WEBSITE APPLICATION AND HOSTING SECURITY PROCEDURES
HTTPS – This website is secured via Hyper Text Transfer Protocol Secure (HTTPS). It means all communications between your browser and this website are securely encrypted. This means that even if somebody managed to intercept the connection, they would not be able to decrypt any of the data which passes between you and the website.
Secure Update Process – In line with the security processes of our website development partner agency, this website application’s code-base is administered and updated via a password and FTP free process. All code-changes are deployed via a secure process that does not rely on the storage and visible access of passwords.
Two Factor Authentication – Where possible, the administration interface to this website application and any personally identifiable information herein, is secured behind a two-factor authentication login to all staff who have access to it. Additionally, our website development agency can only access the same interface via their secure Google G Suite accounts and hold no password records for accessing the platform at super-admin level.
Web Application Maintenance – Our organisation, working in collaboration with our website development agency, regularly monitor the security of this website and consistently update the core CMS platform and supporting extensions and plugins.
10. COOKIES USED BY THIS WEBSITE
WHAT ARE COOKIES?
Cookies are small pieces of data, stored in text files, that are stored on your computer or other device when a website is loaded within your chosen browser. They are widely used to ‘remember’ you and your preferences, either for a single visit (through a ’session cookie’) or for multiple repeat visits (using a ‘persistent cookie’). They ensure a consistent and efficient experience for visitors, and perform essential functions such as allowing users to register and remain logged in. Cookies may be set by the site that you are visiting (known as ‘first party cookies’), or by other websites who serve up content on that site (‘third party cookies’).
WHAT IS COOKIE CONSENT?
WHAT ARE ‘STRICTLY NECESSARY COOKIES’?
These are the cookies that are essential for this website to perform its basic functions. Strictly Necessary Cookies are highlighted with a double asterisk (**) in the tables below:
COOKIES SET BY WORDPRESS
|wordpress_ **||On login, wordpress uses the wordpress_[hash] cookie to store your authentication details. Its use is limited to the admin console area, /wp-admin/||2 years|
|wordpress_logged_in_ **||After login, wordpress sets the wordpress_logged_in_ cookie, which indicates when you’re logged in, and who you are, for most interface use.||Session|
|wp-settings-||WordPress also sets a few wp-settings-||Session|
|WordPress_google_apps_login **||This cookie is set by the plugin ‘Google Apps Login for WordPress’ and may be present for users who login to WordPress via their Google or GSuite account.||Session|
|wordpress_test_cookie||Used to check whether your web browser is set to allow, or reject cookies.||Session|
COOKIES SET BY GOOGLE ANALYTICS
|_ga||Used to distinguish users.||2 years|
|_gid||Used to distinguish users.||24 hours|
|_gat||Used to throttle request rate. If Google Analytics is deployed via Google Tag Manager, this cookie will be named _dc_gtm_.||1 minute|
|AMP_TOKEN||Contains a token that can be used to retrieve a Client ID from AMP Client ID service. Other possible values indicate opt-out, inflight request or an error retrieving a Client ID from AMP Client ID service.||30 seconds to 1 year|
|_gac_||Contains campaign related information for the user. If you have linked your Google Analytics and AdWords accounts, AdWords website conversion tags will read this cookie unless you opt-out. Learn more.||90 days|
|_gaexp||Optimize 360 – Used to determine a user’s inclusion in an experiment and the expiry of experiments a user has been included in.||90 days|
HOW TO CHANGE YOUR COOKIE PREFERENCES
The most popular web browsers typically provide additional tools to users for controlling or restricting cookies on their device. To find out more about cookies, including how to see what cookies have been set, you can visit www.aboutcookies.org. Find out how to manage cookies on popular browsers:
To find information relating to other browsers, visit the browser developer’s website. To opt out of being tracked by Google Analytics across all websites, visit http://tools.google.com/dlpage/gaoptout.
11. HOW TO CONTACT US
If you would like to exercise one of your rights as set out earlier in this policy, or you have a question or a complaint about this policy, the way your personal information is processed, please contact us by one of the following means:
By email: email@example.com
By post: 24-25 Crown House, Turners Hill, Cheshunt, Hertfordshire, EN8 8NJ
This Policy was last updated on 31st August 2020
Who we are
Our website address is: https://mortgage-broker-services.co.uk.
What personal data we collect and why we collect it
When visitors leave comments on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.
If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.
If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.
If you visit our login page, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.
When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.
If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.
Embedded content from other websites
Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.
Who we share your data with
If you request a password reset, your IP address will be included in the reset email.
How long we retain your data
If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognize and approve any follow-up comments automatically instead of holding them in a moderation queue.
For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.
What rights you have over your data
If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.
Where we send your data
Visitor comments may be checked through an automated spam detection service.